New Mexico Department of Public Safety Goes Mobile With eAgent 2.0
The New Mexico Department of Public Safety (NMDPS) implemented eAgent 2.0 for statewide deployment in 2011. This solution provides NMDPS with reliable, real-time, wireless access to the New Mexico Law Enforcement Telecommunication System (NMLETS) and the National Crime Information Center (NCIC).
After six months of production, Stephen Tapke, Acting Chief Information Officer, observed that “the [officers] like the features and functions built into eAgent Mobile, and many of these features are something that New Mexico has never seen.”
NMDPS adopted a new name for eAgent Mobile and now calls it the Law Enforcement Automated Data Services (LEADS). Officers use LEADS to confirm identification by viewing driver license photos, conduct want and warrants checks, and perform queries.
Tapke also observed that “there is a tremendous demand for the product due to it being very intuitive and easy to use.” NMDPS has been very busy providing LEADS to the 180 law enforcement agencies and 2,700 plus users they support in New Mexico.
Tony Pun, Chief Innovator and Co-Founder at Diverse Computing, summed it up by saying, “We are pleased to have been awarded this opportunity to provide NMPDS advanced software that will enable them to build a safer, stronger New Mexico.”
The Diverse Computing message switch product, eAgent FUSE, was key in the execution of eAgent Mobile for NMDPS. Tapke stated that “NMDPS had new functionality they wanted to bring to the table based on ideas from many different states.” Diverse Computing was “very accommodating in implementing these ideas into the project. This input and DCI’s efforts have established a solid design,” remarked Tapke.
Diverse Computing delivers cutting-edge software solutions to law enforcement agencies across the country at federal, state and local levels. The eAgent product suite delivers fast, reliable access to NCIC, Nlets, and state CJIS while complying with FBI and state CJIS security policies. The eAgent Law Enforcement Network consists of over 1,700 agencies nationwide, and is constantly expanding and continuing to excel in the industry.
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