CUSTOMER SUPPORT THAT GOES ABOVE AND BEYOND
Experience the best support in the industry.
Our core belief is in providing a great product with unmatched customer care. We put our customers first and have used their feedback to help shape our products and services.
Call us any time (even on holidays at 3:00 in the morning), and you will always receive the same high quality technical support our clients have come to recognize us for.
If you're experiencing issues with your connection or login, please call our support line directly -- you'll always talk to a human who knows our software inside and out.
What happens when you call our support line?
When you call DCI Support, your call will be answered by one of our amazing support team members.
We will ask for clarifying details to identify you and your agency to ensure we are following the correct protocol to solve your issue.
Depending on the nature of your request, we may need additional information such as transaction IDs, screenshots, usernames, and who may be affected by the reported concern. If need be, our support representatives can also remote into a computer to get physical eyes on the reported issue to aid in the troubleshooting steps. If our support team identifies a potential bug, a case will be created to begin with immediate testing and appropriate escalation to our developers.
Once the issue is identified and the steps are taken to resolve the concern, the case will be closed and communication will be sent confirming the issue is resolved.
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TELL US WHAT YOU THINK
Do you have an idea of how we can make our software easier for you? We're always looking for feedback from our customers to constantly improve their experience with eAgent. Fill out the form below and we'll personally review your request.