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The industry's leading CJIS-Compliant ncic access software
eAgent 2.0 is the world's first zero-footprint, full-access NCIC solution. No installation, no Java conflicts, just efficiency. Watch the video to learn more, or get a free demo below.
Access from any device, anywhere
Access eAgent 2.0 from any modern web browser.
Send queries and get lightning-fast responses from your patrol car, the office, even undercover.
Save your settings and queries and access them from all of your devices -- without the need for extra licenses!
eAgent is completely CJIS compliant, backed by our on-staff FBI CJIS experts so you can rest assured that your information is safe.
A Modern, easy-to-learn interface
Inspired by your email inbox so all your features are easy to find
Smart Message with predictive inquiry makes sending queries faster
Recent and favorite forms are instantly accessible from the side menu
eAgent has been the best NCIC software I have used during my 25+ years working in law enforcement.
Shelli L., Knox County Sheriff's Office
What 2.0 has to offer
No Java means less strain on your IT staff
With eAgent there's no software to install so you don't have to worry about slow updates, downtime, or conflicts with your other software.
24/7/365 Customer support - at no extra cost
We'll admit it: our customer service philosophy is pretty old-fashioned. We answer all emails and phone calls personally, because we know your work isn't 9-5.
upgrade without going over budget
Most agencies will see significant savings by switching to eAgent. We pack our software with only the most useful features, so you're getting the most bang for your buck.
created & Managed by industry experts
Several of our staff have served as sworn officers, resulting in an unmatched level of expertise. Criminal justice is in our company's DNA.
the ncic solution you've been waiting for
eAgent 2.0 is a mobile-friendly web application that allows law enforcement and public safety professionals to query NCIC, Nlets & State databases while working in the street and on-the-go.
eAgent also provides an NCIC user-interface for full-function agencies to save time and increase efficiency inside PSAPs and dispatch centers.
Featuring smart message : lighting-fast queries in seconds
Person (first, last, DOB)
Vehicle (DL, license plate, VIN)
Benefits of eAgent 2.0
Run queries anywhere, on any secure device.
Get lightning-fast responses straight to your inbox.
Decrease workload demand on dispatchers.
Ideal for undercover law enforcement officers.
Does my agency need Advanced Authentication?Whether or not your agency requires CJIS Advanced Authentication boils down to one key question: Do folks access NCIC criminal justice information from a mobile data terminal or handheld device, or do they have remote access from an unsecure location? If the answer is yes, then those people need an Advanced Authentication system to be compliant.
Is eAgent X2 advanced authentication user-friendly?Yes! Keeping interfaces user-friendly is what we live for. Our paper tokens are ideal for those who have their cell phones on them at all times. Users who have an iPhone, Android, or Windows phone can have their authentication code sent directly to their device either as a text message or from an authentication app such as Google Authenticator.
How's your customer support?Second-to-none. Law enforcement systems are critical to public safety and do not have the luxury of downtime. Diverse Computing provides top-notch customer support, 24/7/365, unmatched by any other company in the industry. Highly qualified support staff (employed by Diverse Computing and located entirely in the United States) are always available. And these staff are motivated to get your problem truly resolved… not simply pass you along to someone else as other companies do.
How cost-effective is X2?We know how important it is for agencies to stay within budget so we developed X2 to save your agency money in several ways: X2 is unique for its flexibility. It allows you to approach your IT security in the way that fits your agency's particular needs. Being able to provide a method that is convenient for everyone is what makes X2 ideal for agencies of any size. Is your IT staff frustrated with having to constantly reset passwords or deal with unreliable biometric authentication tools? X2 is so reliable that your IT staff might actually start to get a little lonely. We also support all of our products personally, so we can take the strain off of your IT staff. Other companies charge extra for support, but our 24/7/365 support is available at no extra cost to you.
We prefer not to use cell phones for authentication. What can we do?Many agencies prefer to use a method other than cell phone authentication for secure sign-on. We offer several alternatives for you! One method is a hard token device that generates a one-time password unique to that user each time the hard token is turned on. This token can conveniently be attached to your keychain. eAgent X2 also has a paper token that you can print out. With the paper token, end-users are asked to locate the authentication code on the card. For example, a user may be told to enter the code that corresponds to “line B, row 7.”
Can I try eAgent before I buy?Absolutely! You can try almost any of our eAgent solutions free for 60 days by signing up for a demo here.