Introducing Our First Company Book: Calling All Heroes

We are beyond proud to share that DCI has officially released its very first book! This powerful collection features inspiring real-life accounts from 911 telecommunicators across the nation.

Behind every emergency call is a telecommunicator, a steady and calm voice that guides, supports, and saves lives, often without ever being seen.

These stories are more than just call logs or dispatch records; they are windows into the lives of real heroes. This book serves as a tribute to them, highlighting the emotional depth, strength, and resilience vital to their profession, and reminding us just how essential they are to public safety.

How It All Started

The idea for the Calling All Heroes book began with a simple but powerful question from our Executive Vice President, Nichole Moore:

“What if we asked telecommunicators to share a 911 call that changed their life?”

That question grew out of our annual Calling All Heroes campaign—a giveaway we host every April during National Public Safety Telecommunicators Week (NPSTW). For the campaign’s fifth anniversary, we wanted to create something lasting, something that would truly spotlight these professionals in a way they deserved.

Bringing the Vision to Life

The response was overwhelming. Hundreds of telecommunicators from across the country shared deeply personal, unforgettable stories. Our team poured countless hours into reading, editing, writing, and designing to bring these powerful narratives together into one moving collection.

Giving Back Through Storytelling

100% of the proceeds from this book go directly toward funding our annual Calling All Heroes campaign—an initiative dedicated to recognizing, celebrating, and supporting telecommunicators while giving them a platform to share their voices.

Launched in 2020, Calling All Heroes began as a simple way to give back: sponsoring agencies during NPSTW, providing lunches for telecommunicators, and taking time to truly listen to their stories. What started as a small gesture has since grown into a nationwide movement honoring and elevating the voices of 911 professionals.

Each year during National Public Safety Telecommunicators Week, the campaign:

• Acknowledges the critical, behind-the-scenes work of telecommunicators by listening to their experiences.

• Spotlights their service and dedication through powerful storytelling.

• Gives back by awarding a grand prize package to one deserving individual.

Previous Calling All Heroes Giveaway Winners

2023 Grand Prize Winner -

Janise Schopieray

Overton/Pickett E-911, Tennessee

2024 Grand Prize Winner -

Shelby Drew

Henry County 911, Georgia

2025 Grand Prize Winner -

Crystal Triminal

Lexington County Medical Center DPS, South Carolina

The Heart Behind This Book

At Diverse Computing, we are proud to support the public safety community, delivering

innovative solutions and support that help these heroes do their vital work. But our commitment goes far beyond technology—we believe in honoring the experiences, dedication, and sacrifices of those who answer the call in critical moments.

Every 911 telecommunicator has moments that leave a lasting impact, and this book is our way of preserving and amplifying those experiences.

The heart of Calling All Heroes lies in its purpose: to give telecommunicators the recognition they so rarely receive, to let their voices be heard beyond the headset, and to remind the world that behind every call is someone who acts with compassion, composure, and courage under immense pressure. By sharing these powerful accounts, we aim not only to celebrate their work but also to inspire appreciation, understanding, and respect for the unique challenges they face every single day.

Support the unsung heroes behind the headset by getting your copy today!

Order Today!