"We hear your cries
We feel your pain
We rarely know the outcome
Sometimes not even a name.
As we sit on ready, set, go mode
Anticipating the next call
The phone begins to ring
It’s one of our own.
We remain calm during the storm
Sharp on our toes
Trying to stay one step ahead
That’s why we employ the color gold.
We’re the unsung heroes,
The voice behind the phones
The one’s that give life saving instructions
Before police, fire, or medics arrive.
We do it for the outcome, not the income
Because there’s not a price for saving lives.
For we are the voices in the shadows,
Which no one ever sees,
We are Dispatchers, giving our all on every call."