Annual Digital Story Collection
Story submissions are open annually from January through
National Public Safety Telecommunicator Week (NPSTW).
Real Voices. Real Moments. Real Heroes.
The story library showcases authentic, heartfelt experiences from telecommunicators across the country.
Annual Digital Collection
Each year, a curated collection is assembled that highlights some of the most compelling and impactful stories submitted during the story collection window.
The 2026 Digital Collection is Here!
To the dispatchers and telecommunicators across the nation: thank you. You are the unseen heroes, the steady calm in the chaos, and the very first responders to every emergency. The vital work you do every single day saves lives and keeps our communities safe.
We also want to extend our deepest gratitude to everyone who took the time to submit a story with us during the 2026 National Public Safety Telecommunicators Week. Your experiences are a powerful testament to the resilience, bravery, and dedication of public safety professionals everywhere.
Below, you will find a carefully curated digital collection of the most inspiring, and heartwarming stories submitted to us this year. These firsthand accounts offer a unique glimpse into the challenging and rewarding world of emergency communications.
Faces Behind The Headset:
2026 Photo Submissions
Take a look through our rotating photo gallery below to see the amazing dispatchers, teams, and communication centers that shared their workspaces with us this year.
Share These Incredible Stories!
Honor our dispatchers by sharing this digital collection with your friends, family, and fellow public safety professionals. Click the links below to share these incredible stories on your favorite platforms:
Grab Your Physical Copy of The 2025 Edition!
Our 2025 Printed Edition is available to order! This physical copy beautifully captures the heart of emergency communications, making it a meaningful keepsake to honor the dispatcher in your life.
Want To Be A Part of Our 2027 Collection?
It is never too early to start thinking about the stories you want to share next year. Mark your calendars!
The next National Public Safety Telecommunicators Week will take place April 11–17, 2027.
We can't wait to read what you submit next year!
