If anything ever goes wrong, we promise a live person will always be available to answer your call and resolve your issue. Day or Night, 24/7/365.
DCI provides 24/7/365 live technical support to all of our eAgent customers accessing criminal justice information systems. We value our clients above anything else, and that’s why we stake our reputation on having customer assistance that is unmatched by anyone in the industry. Our support is performed by technicians and programmers at our Florida headquarters who understand the eAgent software systems inside and out.
After hours we don’t simply take messages like other companies… we actually designate a technical support agent to be on call all night long. Law enforcement agencies like yours depend on criminal justice information to keep your officers and the public safe. Here at DCI we know your job extends beyond the hours of 9 to 5, and so does our service.
In a time when most companies are cutting back on their customer service staff (making support calls a nightmare), we have decided to take the opposite approach. Our products are definitely modern and cutting edge, but our customer service beliefs are very old-fashioned since we always do what is best for the client.
Our core belief at Diverse Computing is in providing a great product with unmatched customer care. This belief is the key that sets us apart from our competition in technical support and customer service. We put our customers first and have used their feedback to help us shape our products and service.
When you purchase eAgent software, you are purchasing our entire team of tech-savvy staff ready to provide your agency with true, around-the-clock, 24/7 support, 365 days a year. You don’t pay extra for this level of technical support.
You can call us at any time (even on Holidays at 2:00 in the morning), and you will always receive the same high quality technical support our clients have come to recognize as the “eAgent standard.”
eAgent Support: firstname.lastname@example.org or call 866.656.3338, ext. 2
eAgent Sales: email@example.com or call 866.656.3338, ext. 3