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Our NCIC Experience

Over 1,700 agencies nationwide use our eAgent software solutions.



We’ve got over 120 years of NCIC experience.

Access for agencies big or small, we’ve done it all!

Over 1,700 agencies currently use our eAgent NCIC access software — including federal, state, and local agencies. Among our programming staff, IT analysts, and project management specialists, we have over 120 combined years of experience developing software and networking solutions specifically for the law enforcement community. As a result, we have a track record of groundbreaking project implementations across the country. From deploying message switches and NCIC access software, to developing advanced authentication solutions, we’ve done it all. Take a look at our NCIC experience and some of our largest projects below, or learn more about our suite of eAgent products.

 

 

 

Over 1,700 Agencies Nationwide!

Not pictured: CJIS ACE, United Kingdom.

 

 

Some of our notable system implementations:



 

FDLE, the Florida Department of Law Enforcement- an eAgent client

 

 


Florida Department of Law Enforcement (FDLE)

eAgent Message Switch and JXI

Diverse Computing was awarded a contract to implement a modern, turn-key, web-based solution to replace a previous out-of-date system. With this in mind, we created a customized version of our eAgent Client NCIC Access for Desktops for FDLE. This included full access to NCIC, Nlets, and Florida Criminal Information Center. The solution was deployed statewide and since then, many other Florida agencies have adopted other supplemental eAgent products.

eAgent Products Deployed:

– NCIC Access for Desktops, Mobile Data Terminals, Handheld Devices and Web
– Advanced Authentication
– VPN Connection
– Message Switch
– Justice XML Interface

 

eWarrants: Electronic Warrants System

In 2013, FDLE contracted with Diverse Computing to develop a program that helped speed up the warranting process. The time-consuming process led to unnecessary risks such as reactionary domestic abuse and use of unregistered guns against police officers. Moreover, the warrant acquisition process could take about 10 days, causing unnecessary delays and risking the safety of officers and the public. In response to this, Diverse Computing developed an electronic warrants system which has shortened the warrant process to about 4-6 hours. Diverse Computing is particularly proud of this breakthrough in public safety.

 

Nlets Interstate Sharing of Photos (NISP)

FDLE received a NISP Grant from Nlets to implement interstate driver’s license photo sharing for the state of Florida. Because of our extensive experience with FCIC, FDLE and Nlets chose Diverse Computing for this project. This new functionality went live in 2014.

 

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The Metropolitan Police of Washington, DC- a client of eAgent


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Metropolitan Police Department (MPD), Washington, DC

eAgent Message Switch System

MPD contracted with Diverse Computing to replace their previous system that had poor stability and wasn’t NCIC 2000 and III compliant. Over a multi-year period, Diverse Computing has implemented an up-to-date message switch system and NCIC access software for their officers. All of these eAgent solutions resolved the system stability issues and got MPD compliant with the security mandates. We continue to provide maintenance and emergency support for these systems.

eAgent Products Deployed:

– NCIC Access for Desktops and Web
– Message Switch
– Justice XML Interface

 

Registered owner request system (RORS)

DC-MPD has multiple traffic cameras that photograph license plates from cars running red lights. Previously, license plate numbers and states were identified and then sent for processing in order to determine registered owners. DC-MPD was charged a fee for each processed plate. DC-MPD contracted Diverse Computing to use a batch file containing license numbers and states to electronically send registration look-ups to Nlets. Using our eAgent JXI, registered owners’ names and addresses are now automatically parsed so the ticket can be mailed, thus avoiding any processing fees.

 

Medical marijuana data interface

When Washington D.C. became a medical marijuana state, DC-MPD partnered with the Department of Health to implement a web service interface for the transfer of medical marijuana prescription information within the district. Diverse Computing delivered system changes to the message switch and eAgent Client applications to support this interface for medical marijuana prescription data integration as well as photographs of the prescription holder. Officers now have a secondary check to validate medical marijuana prescription cards as well as the identity of the prescription holder.

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The Tennessee Bureau of Investigation- an eAgent client


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Tennessee Bureau of Investigation (TBI)

eAgent Client Messaging System

Diverse Computing installed the eAgent Client Messaging System at Tennessee Bureau of Investigation (TBI) in order to offer the eAgent NCIC Access Client product to agencies throughout the State of Tennessee. Tennessee is an “open state,” which requires its user community to purchase their own user interface software to access criminal justice information. The eAgent Client Messaging System offers many advantages over the legacy client software used in the state; most notably, our solution provides automatic system updates and modern encryption through the use of AES at the 128-bit level. In 2014, TBI awarded Diverse Computing a contract for all support and maintenance of the State’s CJIS systems including the Tennessee Information Enforcement Systems (TIES) message switch, Computerized Criminal History (CCH), and the Sex Offender Registry (SOR).

eAgent Products Deployed:

– NCIC Access for Desktops, Mobile Data Terminals, Handheld Devices and Web
– Advanced Authentication
– VPN Connection
– Message Switch
– Gateway

 

THOR: A Modern, Mobile Responsive User-Interface

The State of Tennessee contracted with Diverse Computing to develop a new web application for access to the Tennessee Homeland Online Records (THOR). THOR houses criminal information for the state at large, and it requires an easy-to-use interface for its Tennessee Fusion Center, the group supporting the Centralized Record Management System (CRMS). Now, Diverse Computing is making the user interaction easier than ever. It will increase speed and usability for law enforcement agencies across the state of Tennessee. We are looking forward to a strong future with THOR and the state of Tennessee.

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New Jersey State Police

eAgent FUSE Message Switch and eAgent 2.0

The New Jersey State Police (NJSP) selected Diverse Computing and its CJIS Modernization Initiative to update the state’s message switch. In April 2016, DCI began working to install eAgent FUSE, a next-generation message switch engine, as well as eAgent 2.0, a zero-footprint, web browser-based NCIC access application. At the end of installation, the 900 criminal justice entities in New Jersey’s system will have access to these comprehensive and customized solutions. As always, we provide the 24/7/365 support that customers have come to expect.

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South Dakota Dept. of Public Safety

eAgent FUSE Message Switch and eAgent Hot Files

South Dakota’s Department of Public Safety contracted with Diverse Computing on a software update project for its SDLETS system. The update includes a commercially available solution that will provide the breadth of services and scalability required of modern hot files and message switches. In response to South Dakota’s request, we proposed a replacement of the current system with a customized version of eAgent FUSE (a message switch routing engine) and hot files products. eAgent FUSE will interface with existing systems and the standard SDLETS user interface to support and enhance South Dakota Department of Public Safety protection of the public, and it will be customized to meet the State of South Dakota’s specific needs.

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Delaware State Police- an eAgent client


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Delaware State Police

eAgent Message Switch System

As the prime contractor, Diverse Computing installed the eAgent Message Switch System (MSS) for the State of Delaware to replace a prior out-of-date system. The eAgent MSS supports all NCIC and NLETS traffic. We integrated the eAgent MSS with Delaware’s prior message switch during the upgrade process so that users would not be negatively impacted.

 

 

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Department of Public Safety, New Mexico - an eAgent client


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New Mexico Department of Public Safety (NMDPS)

eAgent Mobile

Diverse Computing licensed the eAgent Client NCIC Access for Mobile Data Terminals to the NMDPS for a state-wide deployment. Due to our implementation, NMDPS users have reliable, real-time access to the New Mexico Law Enforcement Telecommunication System (NMLETS) and the National Crime Information Center (NCIC). Officers use this system to confirm identification by viewing driver license photos, conduct want and warrants checks, and perform queries.

 

 

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Humboldt County Sheriff- an eAgent client


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Humboldt County Sheriff’s Office, CA (HCSO)

eAgent Message Switch & Warrant System (PROJECT UNDERWAY)

HCSO’s systems were not in compliance with NCIC and CJIS policies. They had an out-of-date system that was not easy to use, and because it was a custom one-off system, it was difficult to administer and make changes. Because of this, HCSO contracted with Diverse Computing to install a new message switch along with NCIC query software eAgent for Web and for Desktops. Diverse Computing will also develop a new warrant system for the HCSO.

 

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