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DCI's Experience Deploying Software Solutions for Law Enforcement

Over 1,600 agencies use DCI's eAgent software nationwide

NCIC Access for Agencies Big or Small, we’ve done it all!

Over 1,600 agencies currently utilize our eAgent NCIC access software, including federal, state and local agencies. Among our programming staff, IT analysts and project management specialists, we have over 100 combined years of experience developing software and networking solutions specifically for the law enforcement community. During the past 13 years, we have established a proven track record of groundbreaking project implementations across the country, from deploying message switches and NCIC access software to developing advanced authentication solutions. Please take a look below at our NCIC experience and some of the larger projects that we’ve executed.

Over 1600 Agencies Nationwide!

Not pictured: CJIS ACE, United Kingdom.

 

Some of DCI’s notable system implementations:

 

FDLE, the Florida Department of Law Enforcement- an eAgent client

 

 

Florida Department of Law Enforcement (FDLE)

eAgent Message Switch and JXI

DCI was awarded a contract to implement a modern, turn-key, web-based solution to replace a previous out-of-date system. The eAgent Client NCIC Access for Desktops solution was offered and customized to meet the specific requirements of FDLE that included full access to NCIC, Nlets and Florida Criminal Information Center. This solution was deployed statewide, and since then, many other Florida agencies have adopted other supplemental eAgent products.

eAgent Products Deployed:

– NCIC Access for Desktops, Mobile Data Terminals, Handheld Devices and Web
– Advanced Authentication
– VPN Connection
– Message Switch
– Justice XML Interface

 

eWarrants: Electronic Warrants System

In 2013, the Florida Department of Law Enforcement contracted with DCI to develop a program that will help eliminate short-term risks arising from the lengthy warranting process, such as reactionary domestic abuse and unregistered guns’ use against police officers. Traditionally, the warrant acquisition process takes about 10 days. The now electronic warrants system has shortened that process to between 4 and 6 hours. DCI is especially proud of this breakthrough in public safety.

 

Nlets Interstate Sharing of Photos (NISP)

FDLE received a NISP Grant from Nlets to implement interstate DL photo sharing for the state of Florida. FDLE and Nlets chose DCI for this project due to our extensive experience with FCIC. This new functionality went live in 2014.

 

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The Metropolitan Police of Washington, DC- a client of eAgent

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Metropolitan Police Department (MPD), Washington, DC

eAgent Message Switch System

MPD contracted with DCI to replace their previous system that had poor stability and that wasn’t NCIC 2000 and III compliant. Over a multi-year period, DCI has implemented an up-to-date message switch system and NCIC access software for their officers. All of these eAgent solutions resolved the system stability issues and got MPD compliant with the security mandates. DCI continues to provide maintenance and emergency support for these systems.

eAgent Products Deployed:

– NCIC Access for Desktops and Web
– Message Switch
– Justice XML Interface

 

Registered owner request system (RORS)

DC-MPD has multiple traffic cameras that photograph license plates from cars running red lights. Previously, license plate numbers and states were identified and then sent for processing in order to determine the vehicles’ registered owners. DC-MPD was charged a fee for each processed plate. DC-MPD contracted DCI to use a batch file containing license numbers and states to electronically send registration look-ups to Nlets. Using DCI’s eAgent JXI, registered owners’ names and addresses are automatically parsed so the ticket can be mailed, thus avoiding any processing fees.

 

Medical Marijuana data interface

When Washington D.C. became a medical marijuana state, DC-MPD partnered with the Department of Health to implement a web service interface for the transfer of medical marijuana prescription information within the district. DCI delivered system changes to the Message Switch & eAgent Client Applications to support this interface for medical marijuana prescription data integration as well as a photograph of the prescription holder. Officers now have a secondary check to verify the validity of medical marijuana prescription cards as well as the identity of the prescription holder.

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The Tennessee Bureau of Investigation- an eAgent client

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Tennessee Bureau of Investigation (TBI)

eAgent Client Messaging System

DCI installed the eAgent Client Messaging System at Tennessee Bureau of Investigation (TBI) in order to offer the eAgent NCIC Access Client product to agencies throughout the State of Tennessee. Tennessee is an “Open State,” which requires its user community to purchase their own user interface software to access criminal justice information. The eAgent Client Messaging System offers many advantages over the legacy client software used in the state; most notably, our solution provides automatic system updates and modern encryption through the use of AES at the 128-bit level. Since installing our messaging system, many of Tennessee’s city and county agencies have switched to our eAgent product suite because of how intuitive it is to use, the cost savings and the unmatched technical support that DCI offers. In 2014, TBI awarded DCI a contract for all support and maintenance of the State’s CJIS systems including the Tennessee Information Enforcement Systems (TIES) message switch, Computerized Criminal History (CCH) and the Sex Offender Registry (SOR).

eAgent Products Deployed:

– NCIC Access for Desktops, Mobile Data Terminals, Handheld Devices and Web
– Advanced Authentication
– VPN Connection
– Message Switch
– Gateway

 

THOR: A Modern, Mobile Responsive User-Interface

The State of Tennessee contracted with Diverse Computing to develop a new web application for access to the Tennessee Homeland Online Records (THOR). THOR houses criminal information for the state at large, and it requires an easy-to-use interface for its Tennessee Fusion Center, the group supporting the Centralized Record Management System (CRMS). Now, Diverse Computing is making the user interaction easier than ever. It will increase speed and usability for law enforcement agencies across the state of Tennessee. DCI is looking forward to a strong future with THOR and the state of Tennessee.

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New Jersey State Police

eAgent FUSE Message Switch and eAgent 2.0

The New Jersey State Police (NJSP) selected Diverse Computing Inc. (DCI) and its CJIS Modernization Initiative to update the state’s Message Switch. In April 2016, DCI began working to install eAgent FUSE, a next-generation Message Switch engine, as well as eAgent 2.0, a zero-footprint, web browser-based NCIC access application. At the end of installation, the 900 criminal justice entities in New Jersey’s system will have access to these comprehensive and customized solutions. As always, DCI will provide the 24/7/365 support that customers have come to respect.

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South Dakota Dept. of Public Safety

eAgent FUSE Message Switch and eAgent Hot Files

South Dakota’s Department of Public Safety contracted with Diverse Computing on a software update project for its SDLETS system. The update will include a commercially available solution that will provide the breadth of services and scalability required of modern Hot Files and Message Switches. In response to South Dakota’s request, DCI proposed a replacement of the current system with a customized version of its eAgent FUSE (a message switch routing engine) and Hot Files products. eAgent FUSE will interface with existing systems and the standard SDLETS user interface to support and enhance South Dakota Department of Public Safety protection of the public, and it will be customized to meet the State of South Dakota’s specific needs.

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Delaware State Police- an eAgent client

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Delaware State Police

eAgent Message Switch System

As the prime contractor, DCI installed the eAgent Message Switch System (MSS) for the State of Delaware to replace a prior out-of-date system. The eAgent MSS supports all NCIC and NLETS traffic. DCI integrated the eAgent MSS with Delaware’s prior message switch during the upgrade process so that users would not be negatively impacted.

 

 

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Department of Public Safety, New Mexico - an eAgent client

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New Mexico Department of Public Safety (NMDPS)

eAgent Mobile

DCI licensed the eAgent Client NCIC Access for Mobile Data Terminals to the NMDPS for a state-wide deployment. Our software allows NMDPS users reliable, real-time access to the New Mexico Law Enforcement Telecommunication System (NMLETS) and the National Crime Information Center (NCIC). Officers use this system to confirm identification by viewing driver license photos, conduct want and warrants checks, and perform queries.

 

 

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Humboldt County Sheriff- an eAgent client

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Humboldt County Sheriff’s Office, CA (HCSO)

eAgent Message Switch & Warrant System (PROJECT UNDERWAY)

HCSO’s systems were not in compliance with NCIC and CJIS policies. They had an old legacy system that was not easy to use, and because it was a custom one-off system, it was difficult to administer and make changes. HCSO contracted with DCI to install a new message switch along with NCIC query software eAgent for Web and for Desktops. DCI will also develop a new warrant system for the HCSO.

 

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